#1. Make sure your operating system is up to date. Whether you are using Windows or Mac, both systems should automatically update, but some folks either turn it off or have firewall software that prevents the software update from working. Here are the informational links for updating your operating system software if it is not current:
#2. Try using Chrome or another browser to access the class. Chrome browser solves most problems. Internet Explorer and Safari tend to be flaky – they will work, and then not work. Firefox might be OK to use also, but the developers of Canvas suggest using Chrome. Chrome is a free download:
#3. Contact Tech Support #1 & #2 do not solve your problem. If you are still having issues after you’ve tried steps one and two, you will need to contact SBCC Helpdesk. This is a free service for our students and they are very responsive and helpful. You can find the various ways to contact the Helpdesk at
Please remember that as an online student it is your responsibility to solve technical issues in a timely manner and that technical issues should not be presented as an excuse for late or missing work. The good news is that I have rarely–if ever–seen these steps fail to solve any problem.
I am one of your students in your Photo 109 online class. I was wondering if you can tell me specific cameras that would be perfect to use for your class. I am completely new to professional cameras and I am a bit confused on what I need exactly. Thank you for your time Mrs.Say.
Nice to meet you. Cameras that would work for this class would be something along the lines of the Canon Rebels (xti, t3i, t4i…), or Nikon’s D5200, D90, D3200, D3100…, or Sony’s Alpha series.